Terms & Conditions

Accessing, booking or using any service provided by Inoculand Ltd means that the customer accepts these Terms and Conditions.

Pricing

All prices are quoted in pounds sterling and are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.

Quotes provided by phone, email, WhatsApp or online are based on the information supplied by the customer, including property type, room size, pest type and the reported level of activity. Inoculand Ltd reserves the right to amend a quotation following inspection of the property where the extent of the work, infestation level, access issues or site conditions differ from the information originally provided.

Promotional and special offers

Promotional offers cannot be combined with other offers, discounts or reduced-rate services unless otherwise agreed in writing. Promotional offers do not apply to basic or minimum charges unless specifically stated. All promotional and special offers are subject to availability.

Payment

Payment must be made within 7 days of receipt of invoice unless different payment terms are stated on the invoice or agreed in writing. In some cases, payment may be required before the commencement of work. Cash payments may be accepted by company personnel where agreed.

Late payment, non-payment or misuse of agreed payment terms may result in the account being passed to debt recovery agents. The customer may become liable for reasonable costs incurred in recovering the outstanding balance.

Cancellation policy

We understand that unexpected circumstances may arise and that customers may need to cancel or reschedule an appointment. Customers should contact Inoculand Ltd by phone and email at the earliest opportunity if they need to change or cancel a booking.

Failure to provide reasonable notice may result in loss of service, a cancellation charge or additional costs, depending on the circumstances and the time already allocated to the booking.

Liability

Inoculand Ltd accepts responsibility only for loss or damage caused directly by the negligence of the company or its employees. Any claim relating to the service must be reported in writing within 7 days of the visit.

Inoculand Ltd does not accept responsibility for alarms triggered during a pest control visit. The customer must provide all necessary information for disabling, isolating or resetting any alarm system at the premises before work begins.

Health and safety

The customer must take all reasonable steps to follow the advice and instructions given by Inoculand Ltd to protect the health and safety of anyone using the premises during and after the service.

Where pesticides, rodenticides, insecticides or other control products are used, every reasonable effort is made to place them safely and appropriately. However, later movement of furniture, appliances or stored items, or routine housekeeping, may expose treated areas, bait points or monitoring equipment. Customers should remain aware of the location of any bait points or treated areas and ensure that children, pets and non-target animals are kept away from them.

Children and pets must also be kept away from surfaces recently treated with insecticide until the advised re-entry or drying period has passed. In the event of suspected poisoning, exposure or injury to a person or animal, the customer should contact a doctor, hospital, veterinary surgeon or relevant emergency service immediately.

The customer agrees to inform Inoculand Ltd and its employees of any known hazards at the premises, including structural defects, unsafe access, electrical hazards, asbestos risks, aggressive animals, contamination risks or any other matter that may affect the safety of the visit.

Consumer rights

Nothing in these Terms and Conditions affects the statutory rights of a consumer.

Website disclaimer

The information on this website is provided for general information purposes only. While we make reasonable efforts to keep the information accurate and up to date, we do not guarantee that all material on the website is complete, current or suitable for every individual situation. Pest activity, treatment suitability and service requirements can vary depending on the property, infestation level and site conditions.

Mouse proofing one-year guarantee

At Inoculand Ltd, mouse proofing is most effective when all identified and accessible entry points are assessed and sealed as part of a comprehensive proofing plan. For this reason, our one-year proofing guarantee is only valid when comprehensive proofing has been carried out throughout the entire property, subject to site conditions and the terms below.

Our one-year proofing guarantee is a service-based commitment. Where qualifying proofing work has been completed, follow-up visits may be provided free of charge if mouse activity continues within the guarantee period. This may include returning to inspect areas of concern, addressing proofing points that may have been missed, repairing proofing damaged by rodent activity, or sealing new accessible entry points identified after the original work.

This guarantee does not include refunds, even if mouse activity continues or if the customer becomes dissatisfied with the outcome or loses confidence in the possibility of excluding mice in every circumstance. The guarantee applies to the service we provide and our commitment to return where required under these terms, not to an absolute guarantee of outcome.

Mouse proofing should be understood as a process. In some properties, more than one visit may be required, particularly where hidden voids, service routes, neighbouring properties, structural movement or third-party works affect the building. The guarantee should not be interpreted as an assurance that no further signs of mice will appear in the living space during the guarantee period. Instead, it confirms that Inoculand Ltd remains committed to investigating and addressing qualifying proofing issues at no additional service charge during the guarantee period.

The guarantee does not cover damage, disturbance or removal of proofing caused by third parties, including tenants, contractors, appliance installers, builders, plumbers, electricians or other trades. This is especially relevant when appliances such as washing machines or dishwashers are replaced. Our proofing work may involve sealing gaps around pipework, boxing in voids or blocking access behind appliances. If this work is disturbed or removed, new entry points may be created. To maintain the integrity of the proofing, any such breaches must be reported and addressed promptly.

Standard service guarantee

At Inoculand Ltd, we aim to deliver a professional and reliable service. Where applicable, and unless otherwise specified in writing, we may offer a standard service guarantee for a period of up to 3 months from the date of treatment. This is a service-based guarantee and relates to our commitment to provide appropriate follow-up support where the terms are met. It should not be interpreted as a guaranteed outcome.

During this 3-month period, customers may be entitled to a complimentary follow-up visit if further qualifying activity is reported. The specific guarantee available depends on the pest, treatment type, infestation level, access conditions and whether the customer has followed the preparation and aftercare instructions provided.

The standard service guarantee may be void if the customer has not followed the recommendations given by Inoculand Ltd, has not allowed the appropriate time between treatments, has not completed the required preparation, or has only requested treatment for part of the affected property. The standard service guarantee applies only to services paid at the full agreed price and does not normally apply to discounted, reduced-scope or partial treatments.

The standard service guarantee can only apply to moth and carpet beetle services where the customer’s affected clothes, textiles or relevant items have been appropriately treated, cleaned, heat-treated or managed as advised. In heavily infested properties, the removal or treatment of badly affected carpets, rugs, stored fabrics or harbourage areas may also be required. Where these steps have not been followed, Inoculand Ltd may offer an additional visit at a discounted rate rather than a complimentary visit.

Guarantees on works

Guarantees can only apply where the relevant property or affected area has been treated in full and where the customer has followed all preparation, hygiene, proofing and aftercare recommendations. Guarantees only cover qualifying residual activity within the original treated area. They do not cover reinfestation, new introductions, activity from neighbouring properties, untreated rooms, untreated belongings or surrounding areas.

• Cockroach treatment: up to 1 complimentary follow-up visit within 3 months, subject to preparation, hygiene and access conditions being met.
• Ant treatment: up to 1 complimentary follow-up visit within 3 months, subject to treatment conditions and recommendations being followed.
• Bed bug treatment: follow-up support may be offered within 3 months where preparation, access and aftercare instructions have been followed. Additional treatment may be offered at a discounted rate where appropriate, but free re-treatment is not automatically included unless specifically agreed in writing.
• Flea treatment: follow-up terms depend on the treatment type, pet treatment, cleaning and preparation requirements being followed.
• Moth treatment: follow-up support depends on the treatment type and whether preparation and textile-management instructions have been followed.
• Carpet beetle treatment: follow-up terms depend on the treatment type and whether preparation and textile-management instructions have been followed.
• Wasp treatment: up to 1 complimentary follow-up visit within 3 months where activity continues from the same treated nest or original treated location.
• Bee-related work: bees are assessed separately from wasps. Any advice, referral, treatment or remedial work will depend on the species, location, access and legal or practical considerations.
• Mice treatment: a 1-year guarantee applies only where full mouse proofing has been completed within 6 months of the original treatment and the proofing terms have been met.
• Squirrel treatment: a 1-year guarantee applies only where full proofing has been completed within 6 months of the original treatment and the proofing terms have been met.
• Full bed bug heat treatment: follow-up support may be offered within 3 months, subject to preparation, access and aftercare instructions being followed. Any further treatment requirement will be assessed according to the circumstances and the agreed service terms.
• Alternative insect treatment methods: where synthetic insecticides are not suitable or not preferred, Inoculand Ltd may consider alternative treatment methods or products, including plant-based products or physical-mode-of-action products where appropriate. Suitability depends on the pest, infestation level, property conditions, access, product availability and label or use restrictions. Follow-up terms will depend on the agreed treatment plan, preparation, aftercare and treated area.

Mileage policy

Inoculand Ltd does not usually charge mileage for work carried out within the M25. For work outside the M25, Inoculand Ltd may charge mileage at a rate of 70 pence per mile, depending on the location, service type and booking requirements.

Claims

Inoculand Ltd will not normally consider refund requests once the agreed work has been completed. All services will be deemed to have been carried out to the customer’s satisfaction unless written notice is received within 5 working days of the visit. Nothing in this section affects the statutory rights of a consumer.

Inoculand Ltd will only accept responsibility for damage caused directly by negligence. Where liability is accepted, the company may rectify the issue, replace the damaged item with one of similar characteristics, or offer the customer the item’s present actual cash value. This liability applies only once payment for the relevant service has been received in full.

Damage or alteration that arises as a normal and foreseeable consequence of carrying out the agreed work may be considered permissible. This is particularly relevant to heat treatments, where materials such as PVC, wood inlay, gilding, wallpaper, adhesives and other finishes may react to elevated temperatures.

Items excluded from the company’s liability include cash, jewellery, artwork, antiques, documents, irreplaceable items and items of sentimental value. It is the customer’s responsibility to remove, secure or protect valuables before any visit takes place.

Cookie policy

This site uses cookies. Cookies are small text files placed on your device to help the website function properly, improve user experience and provide information about how the site is used. Inoculand Ltd may use third-party tracking tools, such as analytics software, to monitor website activity including time on page, clicks and browsing experience.

Cookies are commonly used to retain user preferences, support website functionality and provide anonymised tracking data to third-party applications such as Google Analytics. Cookies generally help improve browsing experience. However, you may choose to disable cookies on this site or on other websites. The most effective way to do this is through your browser settings. You may also wish to consult the Help section of your browser or visit the About Cookies website for guidance on managing cookies in modern browsers.

Data collection and use

When you contact us by form, phone, email or WhatsApp, we may collect the following information:

• Name
• Email address
• Phone number
• Postcode and service location
• Comments, questions and service details

This information is used to respond to enquiries, provide quotes, arrange bookings, deliver pest control services and communicate with you about your service request. This may include:

• Booking confirmations and service reminders
• Treatment updates and follow-up notifications
• Information needed to assess or manage your pest control enquiry

We process personal data in accordance with the UK GDPR and do not sell your data to third parties. We do not share your personal data with third parties for their own marketing purposes.

Consent to communications

By submitting your details, you consent to Inoculand Ltd contacting you by phone, SMS, email or WhatsApp in relation to your enquiry, booking or service request. Some messages may be sent automatically or with the assistance of secure, GDPR-compliant systems.

Where contact forms include a consent checkbox, the customer may be asked to confirm that Inoculand Ltd can use the personal data provided, including name, email address, phone number, postcode and comments, to communicate about the service request by phone, SMS, email or WhatsApp. Customers may withdraw consent at any time.

Opt-out

To stop receiving messages, you can:

• Reply “STOP” by SMS or WhatsApp where this option is available.
• Email info@inoculandpestcontrol.co.uk.
• Use the unsubscribe link in any marketing email, where applicable.

You will receive confirmation once your opt-out request has been processed.

Where customers request it, we may provide a one-off SMS with a link to our Terms and Conditions. These messages are service-related and are not used for marketing purposes.